Role: Client Performance Specialist

Location: San Mateo, CA

The Industry

Do you want to kick-start your career in the hottest industry in the world? Online advertising is the future of revenue growth for business globally. And, Search is the most important part of online advertising.  SearchForce has created one of the most powerful Search tools ever to do battle in a war of words. Yes, the internet is a war of words. A battleground to own keywords and search terms; a campaign to attract customers who type words and phrases into a search bar in order to find products and services offered by our clients. SearchForce’s Paid Search Optimization Platform sets the standard for how advertisers and agencies realize maximum performance, manage complex campaigns and track progress across all online advertising channels.

The Company

Founded in 2004, SearchForce is a young, high-growth technology company with offices in the heart of Silicon Valley and New York, NY. We are a small company but we work with some of the top advertisers in the country, many of which are Fortune 1000 companies. At SearchForce, we are all about putting more power into our clients’ hands — the power to find the most customers, at the lowest cost, with the greatest of ease, for the highest return on their investment. Because we are not VC – funded, our management and employees retain control over the company’s direction and strategy, creating a better combination for personal growth and advancement than would exist at most internet advertising firms. And at SearchForce, retain the ‘personal touch’ through a collegial, team-oriented and friendly environment.

As a fast-growing, late-stage start-up, we are seeking to add a dynamic, high-energy team members to our client services team that can grow with the company.

The Team and Role

The Account Management Team at SearchForce is charged with owning and deepening the relationship between SearchForce and its clients. Team members provide ongoing client support for open issues, as well as strategic advice on using other features to drive marketing performance and deepen the relationship with SearchForce. As a member of the Account Management team, you will benefit from working with an outstanding group of people who are the best and the brightest in this cutting-edge industry and you will have the opportunity to expand your network through daily interactions with some of the top advertisers in the US. Furthermore, SearchForce provides a generous benefits package for its employees.

SearchForce prides itself on its strong client support focus, and it shows – we retain a higher percentage of revenue year-over-year than anyone else in the industry. We invest in thoroughly training all team members, in the beginning as well as on an ongoing basis. And we ensure that team members have the tools they need in order to be successful with their clients, by making the range of SearchForce human and other resources readily available to Client Performance Specialists.

In this role, the Client Performance Specialist serves as the primary link between SearchForce and its clients. Building a strong relationship with the client that allows you to understand the client’s business and their goals at a high level as well as in detail is a crucial part of this role. With this knowledge, you’ll be able to specifically enhance the value of SearchForce to the client as well as provide constructive feedback into SearchForce’s product roadmap. Other daily activities include training users on SearchForce modules, answering clients’ questions and representing the clients and their needs internally. As a member of the Account Management Team, you may also represent SearchForce at trade shows, in sales presentations and in various other arenas.

A number of different career paths are open to a successful Client Performance Specialist within the client-facing part of SearchForce. These include roles within the sales team, senior relationship management team, marketing team and also within SearchForce’s product management organization.

Required Skills and Aptitudes

• Undergraduate or graduate degrees in Computer Science, Engineering, Economics or Math/Statistics preferred
• Excellent communication skills, including written and spoken English
• Proficiency with Excel, Word and PowerPoint
• Desire to interact with clients on a daily basis
• Motivation to provide high quality client service
• Drive to understand problems in detail, develop creative solutions and drive through to results
• Comfortable working in a small company
• Outgoing, dynamic and friendly personality

Additional Skills (not required, but a plus):

• Industry experience & SEM skills
• Strong understanding of databases and the ability to write queries to retrieve desired data.
• Solid Unix knowledge
• Competence with scripting languages
• Proficiency in written and spoken Spanish

Some travel to visit clients and other SearchForce offices will be necessary.
Please reply via email to jobs@searchforce.com